Install or launch
- Keep the complete receipt ZIP.
- Match its SHA-256 before extraction.
- Use the verified Setup EXE and confirm the Windows publisher matches
SIGNING.json. - Record the exact Windows message; do not disable security controls globally.
Private-first product support
Solve the common blocker.
Share less by default.
Start with your installed version and a focused checklist. This page does not upload drawings, estimates, diagnostics, or anything you type about a project.
No account · No project upload · You choose what to send by email
Start here
Protect the project, then isolate the problem.
Plan import or calibration
- Confirm the source sheet and revision.
- Calibrate from a reliable known dimension on that sheet.
- Recheck units and the measured endpoints.
- Compare one independent known distance before pricing scope.
Estimate or export
- Read every visible assembly, price, unit, and scope warning.
- Confirm the measured quantity and estimate line agree.
- Save the estimate version before sending an output.
- Record which export differs and the value you expected.
Backup or recovery
- Stop before overwriting the only remaining copy.
- Identify the newest retained backup and Project Package.
- Preserve the installer and package you actually received.
- Begin support with redacted diagnostics, not the full project.
Safety boundary: construction quantities, prices, specifications, and contract output still require professional review. Support can explain product behavior; it cannot validate field conditions, engineering, legal terms, or the commercial fitness of an estimate.
Your installed version
Start with the details shown in Settings.
Settings shows the version, project format, update channel, signing status, and update policy for the copy running on your PC.
- Version
- Loading
- Project schema
- Loading
- Channel
- Loading
- Signing
- Loading
- Update mode
- Loading
- Background checks
- Loading
Loading the current public release details.
View current release details
Prepare the first message
Give us enough to help without sharing the whole project.
Choose one category to create a short email outline. It stays in this browser until you copy it, and nothing is sent until you open your email and choose to send it.
- Review Diagnostics before attaching them.
- Do not send passwords, license keys, payment details, or credentials.
- Attach a plan or Project Package only when you deliberately choose to share it.
- Keep an untouched backup before recovery work.
Two-business-day first-response target. Urgent safety, legal, engineering, or field issues require the appropriate qualified professional or emergency channel.